Returns & Refund Policy

We want you to shop with confidence and love every pair from SoxxPop.

We offer a 14-day return window from the date your order is delivered.

Return Eligibility

To be eligible for a return, items must be:

• Unopened

• Unworn and unused

• In original sealed packaging

• In the same condition as received

For hygiene and safety reasons, we cannot accept returns on socks or other items that have been opened, worn, or used.

Proof of purchase is required for all returns.

Starting a Return

To request a return, please visit our Contact Page.

All returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible and we’ll make it right.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used items

• Worn socks

• Sale or promotional items

• Gift cards

• Custom or personalized products

Exchanges

If you'd like a different item, the fastest option is to place a new order after your approved return is processed.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with local consumer protection laws. Items must still be unopened, unused, and in original packaging.

Refunds

Once your return has been received and inspected, we’ll notify you regarding the approval status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

If you have any questions regarding your order, please visit our Contact Page. Our team typically responds within 24 hours.